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FREE RO System ($999 Value) with Any Water Softener purchase (ends 11/20)
FREE RO System with Any Water Softener (ends 11/20)

Customer Reviews for
Tri-County Water Specialists

When you’re choosing someone to trust with your home or business water, what your neighbors say matters. Here’s how Tri-County Water Specialists has helped families and businesses across Northeast & Central Florida enjoy cleaner, softer, better-tasting water—backed by real experiences from real customers.

Contact Tri-County EcoWater Systems

What Our Customers Say

From Jacksonville and Yulee to St. Augustine, Fernandina Beach, and surrounding communities, customers tell us the same things: they appreciate how we explain their water, design the right solution, and stand behind our work long after installation.

Stephen Coleman
2 weeks ago
Tevin was amazing! Prompt, courteous, friendly and professional. Helped solve my issue quickly and painlessly. Very pleased.
Greg Wolfson
1 month ago
EcoWater Systems installed our water softener and reverse osmosis filtering system and did a spectacular Job. Highly appreciative of the top notch installation work. Softener and RE are working as desired!
Gary Holt
2 months ago
Great service and quality work. Stayed informed and checked with me the Next day to insure everything was good. Can’t get better than that.
Melanie
2 months ago
I can’t say enough about the amazing experience I had with one of your employees- Kaden. He came to check my water softener. He discovered a leak from the brine line. He informed me and went to work fixing the line, confirmed the repair had been successful, then added the salt. He was courteous, professional, and knew what he was doing, all of which are rare these days. Thank you for the great service! The men and women in the field are reflective of the business they work for-EcoWater Systems is to be trusted and commended as exampled by Kaden.
Terri Nouh
3 months ago
So happy that we chose Ecowater for our water softener and RO system. Staff members were great to work with and a big shout out to Tevin who installed the systems. He was very knowledgeable and politely explained how things worked. He was professional and respectful of our home, cleaned up after his work which is such a rarity these days. We are definitely recommending Ecowater to others. Thank you to all the Ecowater Staff!
Stephen Hatch
4 months ago
Excellent and timely service. When my old water softener failed, EcoWater stepped in and provided a new, modern replacement at a competitive price. Their representative, Josh, was friendly, knowledgeable, and efficient. His work quality and ability to answer technical and maintenance questions were both excellent. Because of his excellent service, I hesitate to add that to help him in the future, he should upgrade his personal appearance, which was substandard. He should shave and get rid of the nose ring!
Quinn Duty
4 months ago
Josh and Caden were punctual, super friendly and very knowledgeable about the installation process and all of the products! We will be recommending them to everyone we know! Thanks Josh!
Ninja
6 months ago
Just installed our water softener, and Josh did an amazing job. Thoroughly went over everything that needed to be done to keep the water softener running in tip-top shape. Left my garage cleaner than before and made all the water connections super easy and accessible. In Jacksonville Beach, we have such hard water, and I am looking forward to using it. Great customer service with Rob, who sold us the water softener.
A W
6 months ago
Highly recommend Ecowater Systems and Tevin who did my install. Competent and professional, he cleaned up thoroughly after the job and did not leave one drop of water anywhere. My new system is working perfectly! And every line under my kitchen sink is better organized than it was with my previous system! Thank you, thank you!
Pattie Stoffel
9 months ago
EcoWater Systems was awesome to work with. From the initial phone call for a water softner to RO system was painless. The install person was efficient, friendly and very thorough in explaining the new systems. By far the best service.

How We Earn Our Reviews

Behind every positive review is a process built around testing, listening, and tailoring. We don’t push generic packages or guess at what might work. Many of our best reviews come from customers who previously tried “quick fixes” or one-size-fits-all systems that didn’t solve the problem. Once they see how we approach testing and design—and how we support them afterward—they often tell us, “I wish we’d called you first.”

FAQs About Our Reviews & Service

1How do you collect your customer reviews?

We gather reviews from multiple sources, including online review platforms, follow-up surveys, and direct feedback after service visits and installations. Our team encourages customers to share honest experiences—good or bad—so we can celebrate what’s working and improve anything that isn’t.

Yes. The reviews we highlight are from actual homeowners and businesses in our service areas, including Jacksonville, Yulee, St. Augustine, and Fernandina Beach. When you read a story about hard water scale, iron staining, or well water odors, it’s from someone dealing with the same Florida water you are.

Because testing is where everything starts. Our {Free Water Testing} and {Water Testing & Analysis} visits help customers finally understand what’s going on in their water. Once they see the results and how directly we tie those to specific solutions, it builds confidence—and that often shows up in their reviews.

Absolutely—and we appreciate it. After we complete work at your home or business, you’ll often receive a follow-up request to share your experience. You can also reach out through {Contact} if you’d like to leave more detailed feedback or discuss anything about your system.

We want to hear about that too. If something doesn’t meet your expectations, we encourage you to call us directly so we can make it right. Many strong reviews begin with a small concern that we resolved quickly and transparently. Your feedback helps us continue to improve.

Good reviews are a strong sign of consistent service, but the right fit still depends on your specific needs, property, and budget. During your visit, we’ll be honest about what makes sense for you—whether that’s a full system, a small upgrade, or simply monitoring your water over time. If we don’t think a solution is in your best interest, we’ll tell you.

The simplest way is to start where most of our reviewers did: with a Free Water Testing appointment. We’ll come out, test your water, explain what we find, and outline options—with no pressure to buy. From there, you can decide what level of improvement makes sense for your home or business.