Excellent and timely service. When my old water softener failed, EcoWater stepped in and provided a new, modern replacement at a competitive price. Their representative, Josh, was friendly, knowledgeable, and efficient. His work quality and ability to answer technical and maintenance questions were both excellent. Because of his excellent service, I hesitate to add that to help him in the future, he should upgrade his personal appearance, which was substandard. He should shave and get rid of the nose ring!